Frequently Asked Questions
ORDERING ONLINE
HOW IS MY PAYMENT TAKEN?
All online payments are processed using a credit card via Shop Pay or with Paypal, both secure payment gateways.
HOW LONG WILL IT TAKE FOR MY PURCHASE TO ARRIVE?
As Aurelium jewellery is made to order in my studio, please allow up to 2 weeks for your silver items to be handcrafted, packaged and dispatched. Please allow up to 2 additional weeks for gold-plated items. Please note that orders consisting of both silver and gold items will be dispatched together.
If you have an urgent request, please contact info@aurelium.co.nz before placing your order and I will do my very best to meet your required date, I usually can! Alternatively, check the Ready to Ship or One-of-a-Kind items which will be dispatched within 2 business days after purchase.
Orders have a 1 to 3 business day delivery time for deliveries within New Zealand (rural deliveries may take 2 to 3 days longer). You will receive an email with a tracking number when your order is on the way to you. Please see the shipping page for more information.
RETURNS AND EXCHANGES
CAN I RETURN AN ITEM?
I’m confident that you will love your jewellery as much as I do. But if for any reason you are not completely satisfied, you can return your purchase within 14 days of receipt and I will issue a full refund. Please notify me before returning your jewellery by emailing info@aurelium.co.nz and I will advise the return address. To be eligible for a refund, your item must be unworn and in its original packaging.
Any item that is returned is done so at the sender’s expense. For all purchases from outside of New Zealand, please note that taxes, duties and customs charges incurred for returns are the responsibility of the customer.
Please note that samples and end of line items cannot be returned.
CAN I EXCHANGE AN ITEM?
If you wish to exchange an item for another size or style please contact me with the size or style you require within 14 days of receipt. All items must be unworn, unaltered and in their original packaging. Any difference in price, as well as the shipping cost, will be payable before the item is dispatched. The shipping cost to return the item is the responsibility of the customer.
Please note that samples and end of line items cannot be exchanged.
THE JEWELLERY
WHAT MATERIALS DO YOU USE?
All Aurelium jewellery is made using high-quality sterling silver sheet, wire and chain so it is durable and long-lasting. Gold-plated jewellery is plated with 2 microns of 14ct gold over sterling silver.
HOW DO I KNOW WHAT MY RING SIZE IS?
Please see the ring sizing chart page to determine your ring size.
HOW WILL MY PURCHASE BE PACKAGED?
Items will be beautifully packaged in a signature Aurelium black card box. If your order is a gift and you would like to include a handwritten note, please specify the message at checkout.
HOW OFTEN SHOULD I REPLATE MY GOLD-PLATED JEWELLERY?
Aurelium gold-plated jewellery is plated with 2 microns of 14ct gold over sterling silver. Gold-plating naturally wears off or loses its shine over time. Gold-plating can last from months to years depending on how well your jewellery is cared for. To restore your jewellery to its original condition, re-plating is recommended. Please contact me if you require assistance with this.
WILL MY PURCHASE LOOK EXACTLY LIKE THE PHOTO ON YOUR WEBSITE?
As each item of Aurelium jewellery is crafted by hand, there will naturally be slight variations between pieces. The textured designs are individually hammered and imprinted, therefore they will not be identical. This is a bonus as you can rest assured knowing that the jewellery that you have chosen is 100% unique, just like the wearer!
JEWELLERY CARE
HOW CAN I LOOK AFTER MY JEWELLERY?
Please see the jewellery care page for tips on caring for your jewellery to ensure that it lasts a lifetime.