Shipping & Returns

As Aurelium jewellery is made to order in my studio, please allow up to 2 weeks for your silver pieces to be handcrafted, packaged and dispatched. Please allow up to 2 additional weeks for gold-plated items. Ready to Ship and One-of-a-Kind items will be dispatched within 2 business days after your order is processed. Please note that orders consisting of both silver and gold-plated items will be dispatched together.

If you are ordering an item with a specific date in mind, or if you require your silver item delivered before your gold item, please let me know and I will do my very best to accommodate this. I usually can!

Aurelium offers tracked courier delivery via Courier Post (within NZ), and economy tracked or courier delivery via NZ Post International Air Mail (outside NZ). All items delivered via courier require a signature on delivery so please ensure that there is someone to sign for the goods, or advise at checkout if you would like to request no signature on delivery. Please provide a physical address when placing your order as I cannot post to a PO Box address.

You will be given a tracking number via email when your order is on the way. Please note that delivery times are an indication only. Aurelium will not be held responsible for delays by the courier service, nor for any lost or missing deliveries.

NEW ZEALAND – Courier: FREE SHIPPING FOR ORDERS OVER $150. For orders under $150, there is a flat rate of $5. Please allow 1 to 3 working days for delivery (rural deliveries may have a further delivery time of 2 to 3 days).

AUSTRALIA – Economy tracked: Flat rate of $22. Courier: Flat rate of $30. Please allow 4 to 10 working days for delivery (please note that courier option is highly recommended).

REST OF WORLD – Economy tracked: Flat rate of $60. Please allow 6 to 10 working days for delivery.

DUTIES, TAXES & CUSTOMS CLEARANCES

When purchasing from outside of New Zealand, or requesting a delivery outside of New Zealand, please be aware you may be subject to import duties, taxes and customs clearances levied by the receiving country or other overseas authority once a shipment reaches said country. These charges are not included in the prices on this website. The recipient is liable for all import duties and local taxes for their order, which must be paid prior to being released from customs. Please contact your local customs office for further information on applicable duties, taxes, restrictions and fees.

RETURNS

I’m confident that you will love your jewellery as much as I do. However, I understand that it’s hard to know if something will suit you when you buy online. If for any reason you are not completely satisfied with your jewellery, you can return your purchase within 14 days of receipt and I will issue a full refund (excluding postage costs). Please email info@aurelium.co.nz and I will advise the return address. To be eligible for a refund, your item must be unworn, in the same condition in which it was received and in its original packaging. Any returns after this time will not be accepted.

Any item that is returned is done so at the sender’s expense. For all purchases from outside of New Zealand, please note that taxes, duties and customs charges incurred for returns are the responsibility of the customer.

Please note that the returns policy applies only to jewellery purchased through the Aurelium website. For jewellery purchased through an Aurelium stockist, please contact them directly to discuss their store policies. Returns are not available for samples or end of line items.

EXCHANGES

If you wish to exchange an item for another size or style please contact me with the size or style you require within 14 days of receiving your purchase. All items must be unworn, unaltered and in their original packaging. Any difference in price, as well as the postage cost, will be payable before the item is dispatched. The postage cost to return the item is the responsibility of the customer. In the unlikely event that the goods are faulty, I will cover the cost of return postage. Exchanges are not available for samples or end of line items. Please ensure that you purchase the correct ring size.

REPAIRS

I stand by my work, 100%. However due to the handmade nature of my jewellery, there may occasionally be times when an item has a manufacturing fault. If this is the case, please contact me and I will repair or replace your jewellery within 12 months of purchase for items purchased on the Aurelium website. For items purchased through an Aurelium stockist, please contact them directly to discuss. Please note that handmade jewellery is delicate and should always be handled and worn with care. Normal wear and tear on a jewellery item is not considered a fault.