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info@aurelium.co.nz     |     Auckland 1022, New Zealand

RETURN POLICY

 

Aurelium jewellery is handmade to order, therefore we cannot offer a return for change of mind. However, if in the unlikely event there is a manufacturing fault with your purchase, we will do our best to resolve the situation by repairing, replacing or exchanging the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Damaged, soiled, or altered items will not be accepted and will be returned to the customer. If 10 days have gone by since your purchase, we cannot offer you a refund or exchange. Any shipping cost will be the responsibility of the customer, as well as all taxes, duties and customs charges incurred on deliveries outside New Zealand.

Please send all returns to: 161 Pt Chevalier Road, Pt Chevalier, Auckland 1022, New Zealand. We will send you an email to notify you that we have received your return and to inform you of how we will will rectify the situation.

 

EXCHANGES

If you wish to exchange an item for another size or style please contact us at info@aurelium.co.nz with the size or style you require.

 

All items must be returned in original condition with all packaging intact, and must be unworn, unused and unaltered. Damaged, soiled or altered items will not be accepted and will be returned to the customer.

Any difference in price, as well as the shipping cost, will be payable before the item is dispatched. The shipping cost to return the item is the responsibility of the customer.

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